Q. Documenting instructions for my clients and staff is a frustrating process. Using the Windows Snipping Tool, editing each image in Microsoft Paint, and adding it to a Word document is a time sink.

You promise yourself you’ll “clean up the docs later.” Then a new hire Slacks you at 10:47 p.m. asking how deployments work.

Document the processes by creating a template for the process documentation guide that includes the following items: scope statement, applicability matrix, product lines impacted, process roles ...

One way to make yourself indispensable and endear yourself to your boss and coworkers is to tackle documentation projects for tasks, procedures, processes and the like. Because of time constraints, ...

I kicked off the first job of my career with a live shadowing session. I sat behind a slightly more experienced colleague, frantically taking notes and hoping to get the answers I needed to perform in ...